Product

Are returns accepted?

Due to the nature of research peptides and strict regulatory requirements, we do not accept returns. Please ensure you order the correct product and quantity.

Are your peptides tested?

Yes. All our peptides undergo third-party testing to verify purity and quality. Certificates of analysis (CoAs) are available upon request for research purposes.

How long do peptides last?

• Lyophilized (powder) form: Our peptides are freeze-dried for stability and can be safely shipped at room temperature. Stored correctly in a cool, dry place, they can remain stable for months to years.

• Once reconstituted: Peptides should be stored in the fridge (2–8°C) and are generally stable for 1–4 weeks, depending on the specific compound. Always check research-specific guidelines for storage duration.

Why do peptides look like a powder or “hockey puck”?

Peptides are typically supplied in a lyophilized (freeze-dried) powder form to preserve stability. During freeze-drying, water is removed, and the peptide solidifies, sometimes forming a dense or puck-like appearance. This is normal and does not affect quality.

Are these products for human use?

No. All products are intended for research or laboratory use only. They are not approved for human consumption, supplementation, or medical treatment. Researchers should conduct their own studies and due diligence before use.

What should I use to reconstitute peptides?

Peptides should be reconstituted with sterile bacteriostatic water or another research-grade solvent. Do not use unverified liquids. Exact volumes and methods vary depending on the peptide. Your own research is necessary.

How long does shipping take?

Orders are typically processed within 24–48 hours after payment. Shipping times vary depending on your location and the courier used. Australia Post Express is used.

Can I track my order?

Yes. Once your order has been shipped, you will receive a tracking number so you can monitor delivery status.

Do you ship internationally?

We ship domestically within Australia. International shipping may be available in some regions. Please reach out to us on one of our social platforms for me information.

Is it safe to ship peptides?

Yes. Our peptides are supplied in lyophilized (freeze-dried) powder form, which is stable and safe for shipping. The powders are sealed in sterile vials to maintain purity.

How are products packaged?

All peptides are carefully packaged in discrete, secure containers to ensure they arrive safely. Lyophilized powders are stable at room temperature and are suitable for shipping without refrigeration.

What if my order is delayed or lost?

Please contact our support team immediately. While we cannot control courier delays, we will assist in resolving any delivery issues promptly.

Shipping & Delivery

Payment

What payment methods do you accept?

We currently accept Bank Transfer and Bitcoin only. Please follow the strict payment instructions provided on the order page to ensure your payment is processed correctly.

Do prices include any extra fees?

All prices are listed as final. However, any additional bank transfer fees or Bitcoin network fees are the customer’s responsibility.

Are my payments secure?

Yes. Bank transfers are handled through your financial institution’s secure network, and Bitcoin transactions are executed through encrypted blockchain technology.

Can I cancel an order after paying?

No. Orders cannot be cancelled once payment has been made. Please ensure your order is correct before completing payment, as we cannot modify or void orders after they are placed.

Do you offer refunds or returns?

Due to the nature of research compounds, we do not accept returns, exchanges, or offer refunds. Please review your order carefully before making payment.

Where can I learn more about you?

You can explore other sections of this website, such as the "About Us" page or our blog, to learn more about our company, mission, and team.