Returns & Refunds policy
Returns:
Due to the nature of our products, we do not accept returns for change of mind, incorrect selection, or if you no longer require the product.
We also do not accept returns for:
Opened or used products
Improper storage after delivery
Incorrect orders placed by the customer
Faulty, Damaged, or Incorrect Items:
In accordance with the Australian Consumer Law, you are entitled to a replacement or refund if a product:
Arrives damaged or defective
Is not as described
You receive the incorrect item
If this occurs, please contact us within 48 hours of delivery at:
Include:
Your order number
Description of the issue
Clear photos of the product
We will assess the issue and provide a resolution where applicable.
Refunds:
If a refund is approved:
It will be processed to your original payment method
Processing times may vary depending on your payment provider
Returns (if required):
In some cases, we may request that the item be returned before issuing a refund or replacement.
Return shipping costs are the responsibility of the customer unless the item is confirmed faulty or incorrect
We recommend using a tracked shipping method, as we are not responsible for lost returns
Non-Returnable Items:
We do not accept returns for:
Change of mind
Opened or used products
Products not in original condition
Items returned without prior approval
Compliance Notice
All products sold by Pitstop Biologics are intended for research purposes only. It is the responsibility of the customer to ensure compliance with local laws and regulations.
Contact Us:
If you have any questions regarding this policy, please contact us at:
Pitstop Biologics
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